Cancellation Policy

Cancellation Policy

Refunds will not be given for unused or cancelled services after the tour arrangements have Commenced.
FIT (Individuals): Cancellation charges are calculated from the day the written notification is received by the company or agent as a percentage of the net total tour price as shown plus any surcharges (e.g. ticketed air sectors, other penalties imposed by suppliers such as hotels):
Between 29 – 21 Days prior to departure on tour : According to the costs incurred will be charged

Condition Precentage
Between 20 – 15 Days prior to departure on tour 25% of package price
Between 14 – 8 Days prior to departure on tour 50% of package price
Between 7 – 5 Days prior to departure on tour 75% of package price
4 – 1 Day prior to departure on tour or no show 100% of package price
Cancellation Policy:
GIT (Groups): Cancellation of tours due to minimum number of participants will be advised 6 weeks before departure of the tour; in which case Travco Adventures Sri Lanka will offer an alternative tour of a similar standard or a full refund. Cancellation policy for GIT bookings will be advised separately case by case.
Hotel Only:
Condition Precentage
Between 29- 21 Days prior 30% of accommodation price**
Between 20 Days and 15 Days prior to departure 60% of accommodation price**
Between 14 Days and 0 Days prior to departure 100% of accommodation price**

**Certain Hotels impose stricter cancellation policies which will be advised separately.

Important Notice:

Most Museums are closed on Sundays, Mondays and public holidays. Colombo National Museum is open all 7days a week except on public holidays.

Certain parts of the tours on offer are provided by independent third parties, such as airlines, hotels, transport operators and local tourist offices. Travco Adventures Sri Lanka is therefore not responsible for any loss, injury or damage caused thereby to the tourists, including those occurring outside of the normal touring programmers. Additional expenses incurred due to delay, accident, natural disaster, political actions and unrest shall be borne by the tourists.

We advise that due to frequent flight changes, delays and cancellations by the various domestic airlines and trains we cannot fully guarantee that the proposed itinerary can be carried out as planned. Based on our experience, changes of departure times and/ or cancellations can occur at very short notice even after confirmation of a flight has been received. The same applies for train travel: Schedule changes occur frequently; often without prior notification. In case of schedule changes or flight cancellations we always try everything possible to arrange an alternate programmed within the framework of the original quoted costs. However, we reserve the right to charge any cost exceeding the original budget to the tour operator/ travel agent or to the participant of a tour after consultation with the agent.

The visits to wild life parks will be at your own risk. The available jeeps are basic with basic insurance cover (not comprehensive as in the case of the vehicle which is used on the tour).

In the event the road condition is unsuitable for the Tour vehicle to be used during a specific segment of the tour a basic alternate third party vehicle would be provided, no liability or insurance would cover such vehicles.

Poya holidays are observed on the day of each full moon in general, Hindu and Buddhist festivals are declared according to local astronomical observations and it is often only possible to forecast the approximate time of their occurrence. On such days of religious reverence selling alcohol in public is illegal. However at certain hotels the room bars remain accessible.

Programmes, prices, services and conditions are based on those valid at the time of proposal submission and are subject to change thereafter without advance notice until all services have been paid in full.

We strongly advise to leave valuable items (money, passport, credit cards, jewellery, sensitive documents, laptop computer, etc.) in the hotel safe. During excursions and roundtrips, personal belongings, especially money and valuables should NEVER be left on vehicles, even during short breaks, and carried around at all times. Travco Adventures Sri Lanka is not responsible for any loss or theft.